Gank is a content membership platform that helps content creators and gamers accept donations, manage memberships and sell merch, for free.
Gank offers the simplest way to earn for content creators and gamers. Creators can
At Gank, we believe creators deserve everything that they earn. You enjoy the following benefits as a Gank Creator:
Parents and legal guardians may notify us at [email protected] if your child is below 13 years old and has registered for a Gank account.
There are several ways to get the Verified badge.
If you are just starting out in your journey as a content creator, do approach our staff in the Gank discord channel if you wish to be verified. We can’t wait to talk to you!
Our trusted payment partners levy a payment processing fee for each transaction made on our platform. This fee is used to cover the costs of processing your payment and protecting your account from fraud.
Additionally, Gank places priority on the safety of your payments and actively monitors for fraud and theft, in doing so we minimise costly chargebacks and improve the creator experience. We have a dedicated team to ensure payments to creators have no issues and are paid on time.
Our secure process with our payment partners ensure we can offer your favourite local and international payment options and receive support from fans around the world.
The introduction of the payment fee allows Gank to offer flexibility in pricing your shop listings, PPV, stream alerts and digital goods, we will lower the minimum amount of USD$2 on donations to USD$1 along with the payment fee implementation and remove the minimum on all shop, membership and PPV prices by April 2024.
Payments go directly to your chosen payment methods. We encourage you to choose your local digital wallets to reduce payment portal charges (Charged by your choice of payment services. Gank does not charge platform fees). Transfers go through within 7 working days for free accounts, 4 working days for Boost accounts and 2 working days for Boost+ accounts (excluding weekends and public holidays).
Signup for Boost and Boost+ here
Users can withdraw earnings using:
Transactions above USD 1,000 may take longer time to process due to compliance checks
Gank Gold is an optional way to make purchases and donations on Gank.
Simply visit our in-app store to purchase. You will also be prompted to top up your Gank Gold when you do not have enough in your wallet. Payment gateway fees apply.
Users can pay using:
Gank does not charge administrative fees for exchanging foreign currencies for our Creators. We do so in a simplified manner by applying a fair mark-up rate that is gathered from the local banks daily.
Google rates are purely informational rates taken from interbank or wholesale money markets and should not be taken as a reference for FX rates on Gank.
These rates are only accessible to banks and not to retail customers.
Gank and its users do not have access to these rates, especially if it’s a retail point-of-sale transaction. Please refer to the reference information.
Banks will also charge an administrative fee when they exchange currencies for their customers.
Definition: A chargeback occurs when a customer disputes a transaction made through our platform with their financial institution, resulting in the reversal of funds from the merchant's account.
Responsibility: As a platform, we strive to maintain fair and transparent transactions between buyers and sellers. However, chargebacks may sometimes occur due to various reasons such as unauthorized transactions, billing disputes, or fraudulent activity.
Impact on Account: In the event of a chargeback, the following actions may be taken regarding the user's account:
1. Immediate Suspension: If a chargeback is initiated against a transaction associated with your account, we reserve the right to suspend your account temporarily until the issue is resolved.
2. Termination: Repeated chargebacks or cases of significant fraudulent activity may lead to the termination of your account on our platform.
Dispute Resolution: If you believe a chargeback has been initiated in error or wish to dispute it, you must promptly contact our support team with relevant details and evidence to investigate the matter. We will work with you and the financial institution to resolve the dispute to the best of our abilities.
Liability: Users are responsible for ensuring the legitimacy of their transactions and maintaining the security of their accounts. We are not liable for any losses incurred due to chargebacks, fraudulent activity, or unauthorized transactions.
Deductions from Revenue: We reserve the right to deduct from your revenue any monies earned on subscriptions, sales, services or donations that resulted in a chargeback, or any monies earned on subscriptions, sales, services, or donations related to content that violates these terms.
Prevention Measures: To minimize the risk of chargebacks and fraudulent activity, we employ various security measures and fraud detection tools. However, users are encouraged to exercise caution, follow best practices for online transactions, and report any suspicious activity promptly.
Policy Updates: This chargeback policy is subject to change at any time without prior notice. Users are advised to review the latest version of the policy periodically to stay informed about any updates or modifications.
By using our platform, you acknowledge and agree to abide by this chargeback policy and our terms of service.
For bugs and feedback, please email us at [email protected] or join us at our Discord server (https://discord.gg/ganknow) and drop them at our bugs-report and suggestions channel. Our staff is always online. We will answer any questions and get back to you personally when we get the answer for you in the shortest time possible.
There is a Report User and Block User function for all our users. This is an essential part of the user protection policy that we have in place. We seek the assistance of users to provide us proof via screenshots or any other form of evidence possible. This will aid us in our investigations of any cases of bullying, abuse, or misconduct between our users during a service session.
Sexual/Explicit and content with nudity is strictly prohibited on Gank.
This includes a wide range of explicit and adult-themed material such as sexual services, pornography, nudity, depictions of sexual assault, incest, bestiality, and any other similar adult or obscene content.
Additionally, any fetish or paraphilia content, including themes like financial domination, is not permitted. We do not allow overly sexually suggestive content or the sale of sexually explicit material, including physical items like sex toys. Furthermore, linking to or from websites associated with sexually explicit, fetish, or adult-themed content is strictly prohibited.
Web browser - Please go to your dashboard/Manage Account --> Delete my account > confirm it.
Mobile app - Please go to your dashboard/Manage Account --> App Settings menu and click on Delete Account.
Please contact our support at Gank Discord server (https://discord.gg/ganknow) or leave a message for us at our Facebook page (https://www.facebook.com/ganknow). We will contact you within 2 working days.
Gank comes with an integrated text messaging, voice, and video chat function. You can connect directly with the creator using our platform.
All cancellations can be done in-app with a simple click. Rescheduling of the session requires both parties to agree on the date and timing. Sessions will only start when the creator accepts the order and initiates the session. Sessions can be paused and used on another agreed time by both parties.
Payment by users is held by Gank upon the transaction, and only be disbursed to the service provider after the transaction. If there should be any disputes during or after the transaction, both parties will have the option to file a complaint with the Gank administration for a fair resolution within 24-hour time frame.
After every completed session, you will be prompted to leave a text review and star rating for our creator. Your reviews are very important as they help us monitor the standards of our service providers. Any service providers who fall short of being the best will naturally have lower ratings and a lesser chance of being hired.
Gaming services listed by creators are meant to help others improve gameplay. We do not encourage autopiloting or botting practices which involve the take-over of player accounts during any service, be it coaching, carry or support.
Our sellers are encouraged to provide in-person assistance, in-game. We also do not take the personal data of any of our users, and we do not use/host third-party software that will disrupt gameplay.
We strongly discourage piloting or taking over accounts as part of a seller's services. We are also committed to keeping our platform clean and secure by doing our own sweeps to deny anyone from selling any kind of TOS-breaking services on our platform.
It is not safe to hand over private information such as passwords to anyone on the platform. Gank staff will never ask for your log-in details. We depend on our users to help to report any errant users who are engaged in such errant practices i.e selling of accounts, taking over of accounts, etc. We need everyone's assistance to keep this platform clean and legitimate for all gamers.
We have developed integrations with streaming platforms such as Twitch through a useful widget that enables donation alerts to be shown while you are streaming. We will be developing more integrations in the future to help our creators earn more while using their preferred streaming platforms.