Frequently Asked Questions
Table of Contents
About Us
What is Gank?
Gank is a content monetization platform that helps content creators accept donations, sell memberships, digital goods, pay-per-view, merch and commissions in the fan's favourite payment method.
What does Gank offer to its users?
Gank offers the simplest way to earn for content creators and gamers. Creators can
- Set up donations
- Create exclusive content for their subscribers with pay-per-view
- Set up membership subscriptions for supporters
- Sell digital and physical merch to engage with their supporters.
- Offering services and commissions
- Chat and voice call with fans
What are the benefits of using Gank?
At Gank, we believe creators deserve everything that they earn. You enjoy the following benefits as a Gank Creator:
- Localized payment choices for all our users in SEA and Taiwan
- A one-stop shop and personalized profile page
- Integrations to connect your Gank account to Discord, OBS, and Twitch
What is the Age Requirement on Gank?
- You must be at least 13 years of age to register for a Gank account
- You must be at least 18 years of age to be a creator on Gank
Parents and legal guardians may notify us at [email protected] if your child is below 13 years old and has registered for a Gank account.
How do you obtain the "Tick" (Verified) badge?
There are several ways to get the Verified badge.
- You are already a verified content creator on other platforms
- And you have verified with us by providing your ID
- You are either a Gank partner or Professional Esports Athlete.
- You are our pioneer Gamepal and have earned their badges by providing excellent services to users over a period of time.
If you are just starting out in your journey as a content creator, do approach our staff in the Gank discord channel if you wish to be verified.
Payments
What payment methods are available to support a creator?
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Payment Methods |
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All Countries: AliPay ApplePay Credit/Debit Cards Google Pay Google Play Paypal |
Indonesia: AstraPay Dana GoPay Internet Banking OVO QRIS WeChat Pay
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Malaysia: Boost FPX Touch n Go GrabPay ShopeePay
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Philippines: Gcash PayMaya WeChat Pay
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Singapore: Grabpay PayNow WeChat Pay
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Taiwan: Internet Banking JKOpay LinePay Convenience Stores & ATMs
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Thailand: PromptPay TrueMoney WeChat Pay
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Vietnam: Internet Banking VietQR Zalopay WeChat Pay
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What are payment fee charges?
Our trusted payment partners levy a payment processing fee for each transaction made on our platform. This fee is used to cover the costs of processing your payment and protecting your account from fraud.
Additionally, Gank prioritizes the safety of your payments and actively monitors for fraud and theft, in doing so we minimise costly chargebacks and improve the creator experience. We have a dedicated team to ensure payments to creators have no issues and are paid on time.
Our secure process with our payment partners ensure we can offer your favourite local and international payment options and receive support from fans around the world safely and with ease.
The introduction of the payment fee allows Gank to offer flexibility in pricing your shop listings, PPV, stream alerts and digital goods, we have lowered the minimum amount for donations and purchases to USD$0.10 along with the payment fee implementation and will decrease the minimum to USD$0.50 on all shop, membership and PPV prices by Q4 2024.
Absorbing payment fees for your customers
You have the option to absorb payment fees for all purchases and donations made by your customers by going to your wallet and enabling the option there.
The table below shows an estimated average fee per transaction - this fee will vary based on the value and payment method used by supporters and will be indicated on your wallet earnings history.
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Currency |
Avg Fee (Local Currency) |
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USD |
2.85 |
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SGD |
0.86 |
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IDR |
2598.74 |
|
MYR |
1.51 |
|
THB |
13.21 |
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VND |
133.94 |
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PHP |
34.96 |
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TWD |
48.62 |
How do I buy Gank Gold and donate to my favorite content creator?
Gank Gold is an optional way to make purchases and donations on Gank.
Simply visit your wallet page to purchase. You will also be prompted to top up your Gank Gold when you do not have enough in your wallet. Payment gateway fees apply when topping up.
What are the FX rates used on Gank?
Gank applies a fair 5% mark-up rate on top of the daily interbank rates for transactions involving currency exchange from USD.
Google rates are purely informational rates taken from interbank or wholesale money markets and should not be taken as a reference for FX rates on Gank.
These rates are only accessible to banks and not to retail customers.
Gank and its users do not have access to these rates, especially if it’s a retail transaction. Please refer to this article for more info. Banks will also charge an administrative fee when they exchange currencies for their customers.
Chargeback Policy
Definition: A chargeback occurs when a customer disputes a transaction made through our platform with their financial institution, resulting in the reversal of funds from the merchant's account.
Responsibility: As a platform, we strive to maintain fair and transparent transactions between buyers and sellers. However, chargebacks may sometimes occur due to various reasons such as unauthorized transactions, billing disputes, or fraudulent activity.
Impact on Account: In the event of a chargeback, the following actions may be taken regarding the user's account:
- Immediate Suspension: If a chargeback is initiated against a transaction associated with your account, we reserve the right to suspend your account temporarily until the issue is resolved.
- Termination: Repeated chargebacks or cases of significant fraudulent activity may lead to the termination of your account on our platform.
Dispute Resolution: If you believe a chargeback has been initiated in error or wish to dispute it, you must promptly contact our support team with relevant details and evidence to investigate the matter. We will work with you and the financial institution to resolve the dispute to the best of our abilities.
Liability: Users are responsible for ensuring the legitimacy of their transactions and maintaining the security of their accounts. We are not liable for any losses incurred due to chargebacks, fraudulent activity, or unauthorized transactions.
Deductions from Earnings: While we strive to protect your earnings by protecting your customer's payments from disputes and chargebacks, in cases where we find fraud by a creator account, we reserve the right to deduct earnings from the creator account through any monies earned on subscriptions, sales, services or donations that resulted in a chargeback, or any monies earned on subscriptions, sales, services, or donations related to content that violates these terms.
Prevention Measures: To minimize the risk of chargebacks and fraudulent activity, we employ various security measures and fraud detection tools. However, users are encouraged to exercise caution, follow best practices for online transactions, and report any suspicious activity promptly.
Policy Updates: This chargeback policy is subject to change at any time without prior notice. Users are advised to review the latest version of the policy periodically to stay informed about any updates or modifications.
By using our platform, you acknowledge and agree to abide by this chargeback policy and our terms of service.
Withdrawals
How do content creators get paid?
Payments go directly to the creator's chosen withdrawal methods. We encourage you to choose your local digital wallets to reduce payment gateway charges (Charged by your choice of payment services. Gank does not collect these fees). Transfers go through within 7 working days for free accounts, 4 working days for Boost accounts and 2 working days for Boost+ accounts (excluding weekends and public holidays). Signup for Boost and Boost+ here
Please note that any withdrawal submissions received after 6:00 PM (GMT+8) will be processed on the next business day. We appreciate your understanding as we strive to handle each withdrawal request efficiently and in a timely manner.
Transactions above USD 1,000 may take a longer time to process due to additional checks required for large amounts.
If the final received amount differs, the charges are from the local bank or payment provider.
Users can withdraw earnings using the following methods with their respective withdrawal fees:
- All countries: PayPal 5%
- Most countries: Bank Transfer (Refer to table below) 5%
- Philippines: Bank Transfer, GCash, PayMaya 5%
- Malaysia: Bank Transfer, Touch n Go / DuitNow 5%
- Singapore: Bank Transfer, PayNow 5%
- Indonesia: Bank Transfer, Dana, GoPay, OVO 5%
- Thailand: Bank Transfer, Promptpay, Wise 5%
- Vietnam: Bank Transfer, Zalopay 5%
- Taiwan: Wise USD 5%
Transactions above USD 1,000 may take a longer time to process due to additional checks required for large amounts.
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Bank Transfer Countries |
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Australia |
Argentina |
Botswana |
Brazil |
Canada |
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Chile |
Colombia |
France |
Germany |
Hong Kong |
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India |
Indonesia |
Ireland |
Italy |
Japan |
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Malaysia |
Mexico |
Netherlands |
New Zealand |
Pakistan |
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Philippines |
Poland |
Singapore |
South Korea |
Spain |
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Sweden |
Taiwan (USD) |
Thailand |
Turkey |
United Arab Emirates |
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United Kingdom |
United States |
Vietnam |
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PayPal Withdrawal Fees
We strive to provide a seamless and efficient withdrawal process for all our users. There is a 5% withdrawal fee to cover the additional administrative costs of verifying and processing withdrawals with PayPal.
Platform Usage & Guidelines
Guidelines
Gank Pte. Ltd. (hereafter referred to as the Company) acknowledges that Gank (hereafter referred to as the Service) has a responsibility to society, and has therefore created these Guidelines to ensure sound and smooth operation of the Platform Service.
Regulations
These Guidelines are set independently by the Gank, and may be changed at its discretion depending on changes in society and the environment. Items set forth in these Guidelines are subordinate to the regulations set forth in the Service Master Terms of Use and Individual Terms of Use for the Services.
About setting accounts to NSFW tag and suspension of creator accounts
The Company will assess the content posted by users to our Platform, including supplementary information (cover photos, profiles, plans, post content, tags, etc.) to determine whether the creator page needs to be set to NSFW, or whether the content is prohibited under the Terms of Use (hereinafter "prohibited behavior & prohibited post content"). If the content is deemed to be prohibited, the Company may take measures such as forcefully hiding the content so that it cannot be browsed by other Gank users. The Company may render judgments on prohibited content at any time, not only when the content is initially posted. In addition, the following malicious actions are prohibited, and users who engage in such actions may have their Creator accounts suspended. We cannot respond to inquiries regarding judgments on prohibited content, or the reasons for those judgments. Thank you for your understanding.
Prohibited Behavior
- Defamatory, threatening, economically or psychologically damaging or detrimental tags or comments
- Posting comments for the purpose of inappropriate advertising or solicitation
- Using crawlers and other programs to aggregate or gather works
- Anything that places an extreme load on the server
- Posting high volumes of works in order to monopolize space and visibility, or engaging in other activity that has a severe impact on other users
- Activities that damage the reputation, trust, etc. of a third party
- Defamation, sedition, or aggression based on hate, prejudice, or intolerance
- Creating false accounts, impersonating others, or engaging in deceptive practices to defraud users.
- Posting or sharing content that promotes hate speech, racism, sexism, homophobia, or any form of discrimination.
- Other activities that could have a severe impact on the Service and users’ experiences
- Sending unsolicited messages, advertisements, or engaging in phishing scams or other malicious activities.
- Sharing or promoting explicit, offensive, or illegal content, including pornography, drug use, or violent material.
- Uploading, sharing, or using content that violates copyright, trademarks, or other intellectual property rights without proper authorization.
- Sharing personal information of others without their consent, including doxxing or other privacy-invasive practices.
- Distributing malicious software, viruses, or engaging in phishing attacks to steal personal information or disrupt services.
- Engaging in or promoting illegal activities, including but not limited to drug trafficking, human trafficking, or terrorism.
- Pretending to be another user, public figure, or organization to mislead or harm others.
- Promoting, encouraging, or glorifying self-harm or suicide.
Guidelines on Works, Comments, and all other types of Posts
The Service allows users not only to post content, but also to post comments, tags, messages, and various other types of information. Under these Guidelines, the term “posts” refers to all information sent and received using the Service, including images, text, and other data.
Posting Content Responsibility
Users bear responsibility for the repercussions of all their own activities and post content on the Service, regardless of the software, tools, programs, or conditions/processes used, and regardless of whether the activities/posts were made willfully or out of negligence. Users are asked to exercise careful judgment about whether their activities are socially acceptable, regardless of whether or not the activities are in violation of the Guidelines, Terms of Use, etc.
Prohibited Post Content
The following types of post content (including images, text, and all other data included in posts) are prohibited, and such content may be deleted at the discretion of the Company.
- Posting content that includes the following
- Exposed genitalia*
- Depictions of foreign objects in contact with exposed genitalia*
- Slander, threats, or other content aimed at causing economic or psychological harm
- Excessively distorted sexual content
- Content depicting grotesque or gratuitous violence
- Content advocating excessively extreme views
- Content glorifying or excessively promoting anti-social behavior
- Content that is unfairly discriminatory on the basis of race, creed, occupation, sex, religion, or other categories
- Content that promotes cult religious activities or excessive political activities
- Content containing scenes of extreme or excessive cruelty, or content encouraging such behavior
- Content depicting sexual acts involving minors
- Repeatedly posting content in violation of the Terms of Use, or posting large volumes of such content
- Posting comments containing, slander, threats, or other elements aimed at causing economic or psychological harm
- Posting comments for the purpose of inappropriate advertising or solicitation
- Posting user IDs, content, etc. from this service or another site for the purpose of slander
- Using a web crawler or other program to aggregate content
- Engaging in actions that put an excessive burden on the server
* Content that has been censored (via mosaic, etc.) may be deemed socially acceptable.
Illustrations and any Other Images
Images (including illustrations, manga, reference materials, direct image uploads, etc.) that fall under any of the following conditions are considered prohibited posts, and may be deleted or the account may be suspended at the discretion of the Company.
- Depictions of exposed genitalia
- Foreign objects that are meant to represent sexual acts or exposed genitalia
- Images that are primarily real-life photographs, regardless of the use of filters or photo editing (*)
- Real-life photographs or photo-realistic images that depict explicit sexual activity or explicit violent acts
- Real-life photographs or photo-realistic images that can cause confusion in society or violate public order and morality
*Cases where appropriate censorship has been conducted on depictions of exposed genitalia, penetration, etc. may be acceptable, if they fall under acceptable social norms.
Age-restricted Content
The Platform prohibits all content that is not suitable for viewing by minors under age 18, regardless of the process used to create the content
About Censorship
Works & Content including depictions of graphic sex and/or violence may be posted to the Platform only if they have been censored appropriately.
Content Requiring Censorship
Genitalia, images of penetration, and graphic depictions of wounds, lacerations, etc. must be censored appropriately.
Examples
- Genitals or areas reminiscent of genitals
- The union or joining of the genitals and/or the insertion of foreign objects into genitals
- The union or joining of anuses and/or the insertion of foreign objects into anuses
- Unnecessarily detailed depictions of amputations, cuts, lacerations, etc.
How to Censor
Please censor works posted to the Platform using the following methods.
- Generally speaking, the decision about which parts of an image are inappropriate and should be censored should be based on visual judgment rather than on the technical nature of the image.
- Censorship should be conducted in the same layer (in Clip Studio Paint, Photoshop, etc.) as the parts being censored, so that no software programs can reverse the censorship after the fact.
- The range of the censored area should extend all the way to the outline.
- Vague mosaics/pixelation where details are visible due to insufficient opacity, etc. are not considered to be censorship.
- The following are guidelines for using mosaics/pixelation:
Mosaics should use squares at least 4x4 pixels in size. If the image is more than 400 pixels long, the dimensions of the mosaic squares should be 1/100 the length of the whole image. - Censorship using solid colors should conceal all inappropriate parts of the image. However, exceptions can be made if concealing only a part of the image leads to an acceptable result.
- Censorship using whiteout or other patterns / painting techniques should conceal all inappropriate parts of the image. However, exceptions can be made if concealing only a part of the image leads to an acceptable level of censorship overall.
Legal Compliance
Our platform operates in Singapore, Malaysia, the Philippines, Vietnam, Thailand, Indonesia, and Taiwan, each with specific legal requirements regarding content moderation, user privacy, and data protection. As a user of our platform, you are expected to adhere to the following guidelines to ensure compliance with these laws:
Compliance with Local Laws
We operate across several jurisdictions, and our platform is subject to the legal frameworks of each country. These laws may include, but are not limited to:
- Data Protection Laws: Compliance with data protection regulations, such as the Personal Data Protection Act (PDPA) in Singapore, the Personal Data Protection Act in Thailand, and similar laws in the other countries where we operate, governing how personal data is collected, processed, and stored.
- Hate Speech Laws: Adherence to laws prohibiting the promotion of hate speech, incitement to violence, or discrimination based on race, religion, gender, sexual orientation, or other protected characteristics.
- Child Protection Laws: Strict adherence to laws designed to protect minors, including regulations on the creation, distribution, and access to content involving or targeted towards children, such as the Cybercrime Prevention Act in the Philippines and similar regulations in other countries.
User Privacy Protection
We are committed to safeguarding your personal data in accordance with applicable data protection laws. As part of this commitment:
- Data Collection and Usage: Personal data will be collected and processed transparently and only for legitimate purposes. Users will be informed of how their data is used and will have the right to access, modify, or delete their information in accordance with local regulations.
- Data Storage: Personal data will be stored securely, and access will be restricted to authorized personnel only. Data breaches will be handled in compliance with legal requirements, including timely notifications to affected users and authorities.
- Third-Party Sharing: We will not share your personal data with third parties unless required by law or with your explicit consent. Any data shared with third parties will be subject to strict contractual agreements to ensure compliance with relevant laws.
Reporting and Enforcement
Users are encouraged to report any content or behavior that may violate these guidelines or applicable laws. Our moderation team will review all reports promptly, and appropriate action will be taken, including content removal, account suspension, or referral to law enforcement agencies when necessary.
By using our platform, you agree to comply with these guidelines and the legal requirements of the jurisdiction in which you reside or operate. Failure to adhere to these standards may result in penalties, including termination of your account.
How can I report a bug or provide feedback?
For bugs and feedback, please email us at [email protected]. We will answer any questions and get back to you personally when we get the answer for you in the shortest time possible.
How do I report someone?
There is a Report User and Block User function for all our users. This is an essential part of the user protection policy that we have in place. We seek the assistance of users to provide us proof via screenshots or any other form of evidence possible. This will aid us in our investigations of any cases of bullying, abuse, or misconduct between our users during a service session.
How do I delete my Gank account?
Web browser - Please go to your dashboard/Manage Account --> Delete my account > confirm it.
Mobile app - Please go to your dashboard/Manage Account --> App Settings menu and click on Delete Account.
How do I contact customer service/support?
Please contact our support team at [email protected]. We will contact you within 2 working days.
Creator Services
How do I contact a seller?
Gank comes with integrated text messaging and voice chat functions. You can connect directly with the creator using our platform if they have enabled chat with non-members or if you are a paid member of the creator's membership plan.
How do I reschedule or cancel a commission?
All cancellations can be done in-app with a simple click. Rescheduling of the commission requires both parties to agree on the date and timing. Commissions will only start when the creator accepts the order and initiates the commission.
How do I get a refund?
Payment by users is held by Gank upon the transaction, and only disbursed to the creator after the transaction. If there should be any disputes during or after the transaction, both parties will have the option to file a complaint with the Gank administration for a fair resolution within 24-hour time frame.
How do I review a creator?
After every completed session, you will be prompted to leave a text review and star rating for our creator. Your reviews are very important as they help us monitor the standards of our service providers. Any service providers who fall short of being the best will naturally have lower ratings and a lesser chance of being hired.
Will I be breaking the TOS (Terms of Services) of game titles, including the prohibition of the RMT (Real Money Transactions) clause?
Gaming services listed by creators are meant to help others improve gameplay. We do not encourage autopiloting or botting practices which involve the take-over of player accounts during any service, be it coaching, carry or support.
Our sellers are encouraged to provide in-person assistance, in-game. We also do not take the personal data of any of our users, and we do not use/host third-party software that will disrupt gameplay.
We strongly discourage piloting or taking over accounts as part of a seller's services. We are also committed to keeping our platform clean and secure by doing our own sweeps to deny anyone from selling any kind of TOS-breaking services on our platform.
It is not safe to hand over private information such as passwords to anyone on the platform. Gank staff will never ask for your log-in details. We depend on our users to help to report any errant users who are engaged in such errant practices i.e selling of accounts, taking over of accounts, etc. We need everyone's assistance to keep this platform clean and legitimate for all gamers.