Wallet credits are non-refundable, which means that you are not entitled to a refund of any unused credits.
Services - In the event a Creator fails to fulfill a booked session (“No Show”), the Session is subject to cancellation by the Supporter. In the event of a No Show, the Supporter is entitled to a refund. In the event of any No Show, please contact us at Support@gankglobal.com with your Session information.
In the event that a Supporter fails to join a started session, the Supporter is not entitled to a refund. Sessions started but not completed due to Creator issues may be granted a credit or partial credit at the discretion of Gank.
Digital/Merchandise listing - Supporters are eligible to open a dispute when products/contents are not received or when products/contents does not match the description in the listing. Communication between a Supporter and Creator to resolve an issue is always encouraged by Gank, and is often the fastest and simplest way to resolve a problematic transaction.
PPV Posts - All unlocking of Pay-Per-View posts are final and non-refundable. You may dispute if the content violates the Terms of Use and Community Guidelines.
If we consider that any request for a refund or chargeback request was made by you in bad faith, we have the right to suspend or delete your account.
If a Supporter successfully seeks a refund or chargeback from their credit card provider in respect of a Supporter payment made to you, we may investigate and may decide to deduct from your account an amount equal to the Creator earnings earned by you on the charged-back or refunded amount.
Subscriptions of membership are final and non-refundable. You may unsubscribe for any reason, at any time, to ensure that you will not be billed for that subscription again.
If you no longer wish to subscribe to a creator, you can cancel the subscription at any time. Login to your Gank account and navigate to "My Subscriptions". You will see all your active subscriptions, click on the options (triple dot icon) on the right of the subscription to 'edit subscription', and then proceed to cancel. You will continue to have access until the end of your subscription period.
Note: Deleting your Gank account does not cancel your recurring payments.
Any purchase of the right to view Creator Content which is subsequently subject to a Refund or Chargeback may result in the User's account being immediately and permanently excluded from Gank
Gank may offer refunds at our sole discretion, based on the circumstances.
To be eligible for a refund review, Users must contact Gank at Support@gankglobal.com within 14 days of the transaction.
Users will receive notice of whether the refund is denied, or approved and issued. Once a refund is issued, it can take up to 7 business days to process.